Contact Us
You May Want To Know.
Information for New Buyers
If you are new to sex dolls and don’t know where to start, our customer service team is happy to guide you through the process and answer all your questions.
Contact Us:
Email: service@tarzanee.com
Call us: +1 (212) 518-4318
Live Chat: (Available 8:00 PM – 6:00 AM EST)Production and Delivery Time
|
Doll Type |
Production Time |
Delivery Time |
|
Customized TPE Dolls |
5-10 business days |
6-7 business days |
|
Customized Silicone Dolls |
10–15 business days |
6-7 business days |
|
Dolls In Stock |
Shipped within 2 days |
3-5 business days |
Note: Delivery times may vary depending on your location and customs processing.
Return Policy
Due to the nature of adult products, we maintain a strict return policy:
● Returns are only accepted if the doll is brand new, unused, and has never been opened
● Once we verify the package is in perfect condition, we will process your refund
● The refund amount will be the purchase price minus shipping fees and a 15% restocking fee
We strongly recommend carefully reviewing product details and measurements before purchasing.
Authentic Guarantee
At tarzanee, we guarantee:
● All products are 100% brand new and authentic
● No counterfeit or imitation products
● You can verify your product’s authenticity using your order number with the manufacturer
100% Authentic Guarantee