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You May Want To Know.

Information for New Buyers

If you are new to sex dolls and don’t know where to start, our customer service team is happy to guide you through the process and answer all your questions.

Contact Us:

Email: service@tarzanee.com

Call us: +1 (212) 518-4318

Live Chat: (Available 8:00 PM – 6:00 AM EST)Production and Delivery Time

Doll Type

Production Time

Delivery Time

Customized TPE Dolls

5-10 business days

6-7 business days

Customized Silicone Dolls

10–15 business days

6-7 business days

Dolls In Stock

Shipped within 2 days

3-5 business days

Note: Delivery times may vary depending on your location and customs processing.

Return Policy

Due to the nature of adult products, we maintain a strict return policy:

 Returns are only accepted if the doll is brand new, unused, and has never been opened

 Once we verify the package is in perfect condition, we will process your refund

 The refund amount will be the purchase price minus shipping fees and a 15% restocking fee

We strongly recommend carefully reviewing product details and measurements before purchasing.

Authentic Guarantee

At tarzanee, we guarantee:

 All products are 100% brand new and authentic

 No counterfeit or imitation products

 You can verify your product’s authenticity using your order number with the manufacturer

100% Authentic Guarantee